Terms and conditions

Booking policies

If you cancel less than 5 days before check-in, the first night is non-refundable, and so is 50% of the remaining nights. For a full refund, you must cancel at least 5 full days before the property's local check-in time, shown in your confirmation email. If you arrive and decide to leave early, 50% of the nightly rate is refunded for the nights not used, counted 24 hours after the cancellation. How to cancel: Cancellations.

Check-in and check-out

A check-out after 11 AM without authorization carries a $100 fee, so every guest arrives to a ready space. If you need more time, you can add a 1 PM late check-out after booking, subject to availability.

House rules

• No parties, loud music or smoking: the space is for rest and recovery.
• Quiet hours begin at 10 PM. Please keep noise down.
• Properties may have a noise-monitoring device that measures decibel levels only; no audio is recorded.
• Exterior cameras may be used in common areas for guest and team safety, never indoors. Both are disclosed on the listing before booking.

Stays of 28 days or more

For long stays you must complete a License Agreement, submit additional identification and undergo a third-party background check. Your information is kept strictly confidential. We reserve the right to cancel the reservation if the process is not completed or the background check is unsuccessful.

Discounts and promotions

Promotions are valid only for direct bookings on our website or authorized channels. The discount is applied automatically to the total when the requirements are met and cannot be added to or combined with other discounts or offers. Code offers are listed below; the code currently in force is applied at checkout.

Not valid for bookings made from December 20, 2024 to January 15, 2025 (applies to OTIUM15OFF, BFOTIUM, SAVEMORE, STAYNOW, FIRSTSTAY and the 7-night discount).

Damage waiver: terms of service

These terms govern the accidental damage waiver offered by Otium (“the Operator”). It lets you (“the Guest”) purchase protection against accidental damage that might occur while you occupy the property for its intended purpose under the house rules, and it is governed by the rental agreement you signed.

How it works

• The fee is taken in place of a larger refundable security deposit, and is non-refundable.
• It protects the Guest and the Operator against accidental damage up to the maximum amount set by the Operator. Damage above that amount is charged to the Guest directly.
• It covers unintentional damage to the unit's interior during the stay. If the Guest or anyone sharing the accommodation damages property in the unit through inadvertent acts or omissions, the waiver reimburses the Operator for repair or replacement up to the maximum.
• It can only be purchased at verification, before receiving check-in instructions, and not after the Guest has entered the property.
• It must be paid with a major credit card belonging to the Guest who holds the reservation. A cash deposit cannot be accepted instead.
• To avoid being charged for damage, you must report any accidental damage to the Operator before leaving, in a timely manner.

What it does not cover

• Intentional acts or gross negligence by the Guest or their guests.
• Damage caused recklessly or willfully, including damage by animals or pets.
• Normal wear and tear of the unit's property.
• Damage that occurs if you violate the usage agreement.
• Loss, theft or damage to the Guest's personal effects.
• Loss, theft or damage caused by anyone other than the Guest or travel companions on the reservation.
• Any cause, if the Guest does not report the damage to the Operator before check-out.

In those cases the Guest is fully liable, and amounts may be charged to the card on file.

Administrative procedure

The Operator administers all theft or damage waivers at the property and has sole authority to determine the nature and extent of damage, required repairs and eligibility. The Guest must report any theft or damage in writing to the Operator's staff by check-out, or the waiver is void. The Operator may require any dispute to be submitted to binding arbitration.

Term of coverage

The waiver takes effect at check-in or registration on the arrival date, with the fee paid before check-in, and ends at normal check-out time or when the Guest departs, whichever comes first. The fee is non-refundable.

Contact

Questions about these terms? Write to hello@stayotium.com or call +1 (787) 689-9985.